Privacy policy

Effective Date: May 3, 2026

Welcome to URWES (“we,” “our,” “us”).
We are committed to protecting and respecting your privacy in accordance with applicable laws and regulations of the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

1. Company Information

Store Name: URWES
Business Jurisdiction: United Kingdom

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information:

a. Personal Identification Information

Full name
Email address
Phone number
Billing and shipping address

b. Payment Information

Payments are processed securely through third-party payment providers. We do not store full payment card details on our servers.

c. Order Information

Products purchased
Order history
Transaction details

d. Technical Information

IP address
Browser type
Device information
Time zone
Cookies and analytics data

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve website functionality and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations

Where permitted by law, we may also send promotional communications. You may opt out at any time.

4. International Shipping

URWES offers international shipping to customers worldwide.
By placing an order, you acknowledge that your information may be processed and transferred internationally where necessary for order fulfillment and logistics purposes.

Customers are responsible for complying with local import laws, duties, taxes, and customs regulations applicable in their country.

5. Sharing of Information

We may share your information with trusted third parties only where necessary, including:

Payment processors
Shipping and logistics providers
Website hosting and analytics providers
Legal or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Resolve disputes
Enforce agreements
Comply with legal and accounting requirements

7. Your Rights

Under applicable UK data protection laws, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain processing activities
Request restriction of processing
Withdraw consent where applicable

To exercise any of these rights, please contact us through the contact information provided on our website.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

You may control cookie settings through your browser preferences.

9. Security Measures

We implement reasonable technical and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet can be guaranteed as completely secure.

10. Third-Party Services

Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices or content of external websites or providers.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes become effective immediately upon publication on the website.

We encourage users to review this page periodically.