Refund policy

Effective Date: May 3, 2026

Thank you for shopping with URWES.
Please read this Return & Refund Policy carefully before making a purchase.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. No Returns or Exchanges

All sales made through URWES are final.

We do not accept:

Returns
Exchanges
Refund requests for change of mind
Order cancellations after purchase

Please ensure that all order details, including product selection, sizing, shipping address, and contact information, are accurate before completing your purchase.

2. Damaged or Incorrect Items

If you receive an item that is:

Damaged during delivery, or
Incorrect compared to your order,

you must contact us within 48 hours of receiving the shipment.

To review the issue, customers may be required to provide:

Order number
Clear photographs of the item
Packaging images
Proof of damage or error

Failure to notify us within the stated timeframe may result in the claim being declined.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

Incorrect shipping information provided by the customer
Delays caused by customs or international shipping carriers
Refused deliveries
Unclaimed packages
Minor variations in color, texture, or appearance due to screen settings or manufacturing differences
Customer dissatisfaction after use or wear

4. International Shipping

URWES ships internationally.

Customers are solely responsible for:

Import duties
Customs fees
Taxes
Local regulations applicable in their country

Shipping fees are non-refundable unless otherwise required by law.

Delivery times are estimates only and are not guaranteed.

5. Lost Packages

Once an order has been transferred to the shipping carrier, URWES is not liable for delays, losses, or damages caused by third-party logistics providers.

If a package is marked as delivered by the carrier, URWES shall not be held responsible for stolen or missing packages.