Shipping policy

Effective Date: May 3, 2026

This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery for URWES.

By placing an order on our website, you agree to the terms described below.

1. Shipping Locations

URWES offers international shipping to most countries worldwide.

Availability of shipping destinations may change without prior notice depending on logistics conditions, carrier restrictions, or regulatory limitations.

2. Order Processing Time

All orders are typically processed within 1–3 business days (excluding weekends and public holidays).

Processing time refers to the period required to:

  • Verify payment
  • Prepare items for shipment
  • Hand over packages to the shipping carrier

During peak seasons or high order volumes, processing times may be extended.

3. Delivery Time Estimates

Estimated delivery times vary depending on destination:

  • Standard International Shipping: 7–21 business days
  • Remote Locations: 10–30 business days (approximate)

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance procedures
  • Local carrier delays
  • Weather conditions
  • Public holidays
  • High shipping demand periods

4. Shipping Fees

Shipping costs are calculated at checkout and may vary based on:

  • Destination country
  • Package weight and size
  • Selected shipping method

Any applicable shipping fees will be displayed before completing the purchase.

5. Customs, Duties, and Taxes

For international orders, customers are responsible for any:

  • Import duties
  • Customs fees
  • Local taxes or charges imposed by their country

URWES is not responsible for these additional costs and has no control over them.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details (if available).

Tracking updates may take time to appear depending on the carrier system.

7. Delivery Issues

URWES is not responsible for delays or issues caused by third-party shipping carriers once the package has been dispatched.

We are not liable for:

  • Delayed shipments
  • Lost packages marked as delivered
  • Incorrect delivery due to wrong address provided by the customer
  • Customs holds or seizures

Customers must ensure that all shipping information provided is accurate and complete.

8. Incorrect Address

URWES is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address:

  • Additional reshipping fees may apply
  • Refunds are not guaranteed

9. Undelivered or Lost Packages

If a package is confirmed as lost by the shipping carrier, we will review the case with the carrier.

Resolution options may include:

  • Replacement (if available)
  • Store credit (at our discretion)

Claims must be submitted within a reasonable timeframe after shipment.

10. Shipping Restrictions

Some items may be restricted from shipping to certain countries due to customs regulations or carrier limitations.

URWES reserves the right to cancel or modify orders that cannot be shipped to the selected destination.

11. Policy Updates

URWES reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately once published on the website.

12. Contact Information

For any shipping-related inquiries, please contact us via the official contact methods provided on our website.

© 2026 URWES. All rights reserved.